Finding the right apartment should be simple and stress-free. Below are answers to some of the most common questions about our community, amenities, and leasing process. If you don't see what you're looking for, our leasing team is happy to help.

Still have questions?

Contact us today to learn more, schedule a tour, or start your application.

Leasing & Applications

Our apartment community is located in Columbia Heights at 1400 Irving Street NW, Washington, DC 20010, with convenient access to Metro transit, shopping, dining, and downtown DC.
No. The approval process reviews multiple factors, including income, rental history, credit background, and identity verification.
Flexible lease terms ranging from 1 to 15 months are available for apartments in Washington, DC. Lease terms are subject to change without notice.

Tours & Moving

Highland Park at Columbia Heights Metro offers escorted in-person tours for prospective renters in Washington, DC.

Yes. Prospective residents should check in at the front desk before meeting with a leasing agent for their scheduled tour.
New residents should complete all lease documents, utility setup requirements, and move-in preparations before receiving apartment access.

Resident Services

Residents can manage payments, maintenance requests, and lease information through the online resident portal.

Building Link is used for resident communication, reservations, and community updates.
Residents can make rent payments online through the resident payment portal or approved payment systems.
No. Highland Park at Columbia Heights Metro requires the full rent balance to be paid in accordance with lease terms.
Rent is due on the 1st of each month.
If the online portal is unavailable, residents may submit a cashier’s check to the leasing office or designated rent drop box.

Pet Policies

Yes. We are a pet-friendly apartment community in Washington, DC that welcomes cats and dogs.
Highland Park at Columbia Heights Metro allows up to two pets per apartment home.

The following breeds are generally prohibited according to our pet policy: 

• Akita American Staffordshire Terrier/Bull Terrier (aka Pit Bull) 
• Presa Canario 
• Chow Chow 
• Doberman Pinscher 
• German Shepherd 
• Great Dane 
• All Husky & Malamute breeds 
• Rottweiler 
• Wolf/Restricted breed mix 

Service animals are generally exempt regardless of breed. Management must approve all animals. Lease holders and applicable occupants are required to complete a Pet Screening Profile.

Yes. All residents must complete a Pet Screening Profile, including residents without pets.

Parking & Transportation

Yes. Assigned and unassigned parking options are available for residents in Washington, DC.
No. Highland Park at Columbia Heights Metro does not currently offer guest parking for visitors.
Yes. Residents have access to complimentary bicycle storage in the community garage.
Non-residents cannot lease parking directly from the community, though garage parking may be available through third-party providers.

Amenities

Highland Park at Columbia Heights Metro offers amenities including bicycle storage, concierge services, package lockers, and convenient access to Columbia Heights Metro.

Yes. Residents can contact the concierge team for package assistance and resident support services.
Packages can be picked up from the front desk or designated package lockers.

Maintenance

Routine maintenance requests can be submitted online, by phone, in person, or through the resident portal.

Lease Renewals & Policies

Lease renewal offers are generally sent in advance in accordance with Washington, DC leasing regulations.

Residents may contact the leasing office with questions regarding lease renewal terms and available options.

Lease transfer requests may be considered with restrictions and management approval.
No. Highland Park at Columbia Heights Metro does not permit subleasing within the community.
Residents who need to end their lease early must provide written notice and follow the procedures outlined in their lease agreement.

Utilities & Insurance

Yes. Residents must maintain renters insurance that meets the community’s liability coverage requirements.

Community Information

Our community is located in the Columbia Heights neighborhood of Washington, DC near shopping, restaurants, entertainment, and Metro access.

The leasing office is open Monday through Friday from 9 AM to 6 PM and Saturday from 10 AM to 5 PM.